Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics.

We follow evidence-based guidelines for the appropriate use of antibiotics. Overprescribing antibiotics can lead to drug resistance (making them less effective in the future) as well as unnecessary negative side effects.

Each case must be evaluated individually, and we do not prescribe antibiotics over the phone. We are happy to offer same- or next-day sick appointments to make the best assessment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.We do NOT offer walk-in appointments.

To ensure we provided you with the most efficient care we require that you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

Our doctors take emergency calls from their homes after hours.

When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number to leave a message for the On-Call Doctor. Click the link to read more about our After Hours Procedure.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. 

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with our staff. All messages are conveyed to the doctors, who will determine what advice or appointments are needed. 

For well visits, Call our office to schedule. Well visits may be scheduled up to 12 months in advance. You will receive an automated reminder 3 days prior to your scheduled appointment. Please be aware of our Missed Appointment Policy if you need to cancel or reschedule an appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email. We ask that you arrive 5-10 minutes before your scheduled appointment time.

Late Arrival Policy: We understand sometimes things happen beyond your control that may cause you to be late. However, if you arrive 10 minutes or more after your appointment time, you will be required to reschedule.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 business hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third missed appointment will result in discharge from the practice.